Frequently asked questions
Short answers to common questions.
How do I open an account?
Use Open account or Sign up, then complete identity verification.
How is identity verified?
You upload ID photos. Oak Bridge operations reviews them manually before approval.
When is my deposit credited?
After operations confirms and approves your deposit request in the admin control plane.
How long do withdrawals take?
Typically within one business day after approval. Exact timing depends on the payout method.
Can I trade stocks today?
The product catalog may list products; live execution requires custody and execution providers. Positions stay empty until then.
How do I contact support?
Open a ticket from the dashboard Support section, or use the Contact page.